FAQ

Exchanges & Returns

  • What if I need to exchange my purchase?

    Exchanges on color or size are ALWAYS free.

  • What is your Cat Footwear Comfort Guarantee?

    Comfort is our #1 job. If you are not satisfied with the comfort of your footwear within 30-days of purchase, please contact Customer Service to receive a full-refund.

    To be eligible for our Comfort Guarantee, your product must meet the following criteria:

    • Must be authentic Cat Footwear product
    • Ordered from catfootwear.com
    • Received from catfootwear.com within the last 30 days
    • Item can be unworn or used.

Product Information

  • How do I write a product review?

    In order to write a review you must be signed in. If you haven’t already done so, please create a user account on our site. When you are all signed in, you will see "Write a Review" to the right of any style on our product pages. Simply click on this and you will be able to title your review, give a "star" rating and write your comments.

  • Can I buy a single shoe?

    Sorry, we cannot accommodate single shoe orders at this time. Our footwear is not only sold, but also manufactured in pairs.

    If you require two different size shoes, we would recommend contacting the National Odd Shoe Exchange (oddshoe.org) where they can try to match you up with someone to exchange for the correct sizes needed.

  • How do I clean my footwear?

    In general we recommend the following guidelines for cleaning the footwear:

    Cleaning
    On a regular basis, brush away any surface dirt with a soft brush. After extended, rugged use, wash with mild soap and warm water. Be sure to rinse all soap off as it is hydrophilic.

    Drying
    Open footwear fully, remove the insole and laces and dry at room temperature. Never expose to heat!

    Conditioning
    Recommended treatment depends on construction and materials of the footwear (most treatments do alter color and appearance).

  • The style I want is out of stock, when will you get more?

    We are very sorry that the item you need is out of stock. When you try to select the size you need, if the item is out of stock, the "add to cart" button will turn grey and above it you will see a link to "Notify me when available".

    This will bring you to our sign-in page where you can sign-in or create an account. As soon as we get more inventory of the item, we will email to let you know!

Order Status

  • Can I change or cancel my order?

    We are committed to getting your order to you as quickly as possible. Therefore, once your order is placed, it generally goes immediately into the fulfillment process and may not be cancelled or changed. If you realize you've made a mistake after placing your order, please contact us immediately.

  • Is there someone I can talk to in Spanish?

    We're here to help! For assistance in Spanish, please call our customer service team and follow the directed prompts for further Spanish support.

    ¡Estamos aquí para ayudar! Para obtener asistencia en español, llame a nuestro equipo de servicio al cliente y siga las instrucciones indicadas para obtener más asistencia en español.

  • How do I return a defective item?

    We are sorry you are experiencing an issue with your product. To help expedite your problem, please ensure your defective product matches the guidelines on our returns page. If so, fill out the defective order form to help expedite the process. A case number will be sent to your email following your submission of this form.

Shipping

  • How do I print a return label?

    Go to our Returns Page, and fill in your Order Number, last name or email address, and your zip code and click “submit”.

    You will be taken to a new page with your order details. Scroll down to where it shows the product you want to return. Where it says “I would like to”, click the tab to change it to say “Return this item”. A new tab will then appear for you to choose why you would like to return your item.

    Once you have chosen your reason, click the button below that says “Submit Return/Exchange”. Please note, you may need to wait up to 45 seconds for it to process.

    You will then be taken to a new page where you can download your return form. Download the form, and you can then print it using a printer at home, or at a local printing services establishment. Please include the summary sheet in the return package and adhere the shipping label to the outside package. BOTH documents must be included in the return to be processed.

  • How do I return a package?

    Please visit our Returns Page

Payment

  • What methods of payment do you accept?

    We currently accept the following methods of payment: Visa, Apple Pay, MasterCard, American Express, Discover and PayPal.

    We do not accept cash, CODs, checks, credit card gift cards (unless bank issued) or money orders.

    Due to our US credit card verification service, we are unable to accept credit cards with international billing addresses.

  • When will I receive a refund?

    Returns will be refunded to the original card used to purchase the item(s). Please allow two weeks for your return to be processed. You will receive an email to confirm a successful return. A credit should appear on your credit card, or original method of payment, within two billing cycles.

Other

  • How do I request a CAT catalog?

    We'd love to send you out our catalog! Please contact us to sign up for our mailing list.

  • Do you offer price adjustments?

    If we (or a selected competitor) mark down the price of an item you've already purchased, we'll gladly adjust the sale price at your request within 14 days of your shipment date. • The item must be identical in color and size. • Price match up to 30% off • The Cat Footwear item must be in stock at a selected competitor and Cat Footwear. • We are unable to match order-level discounts, gift card promotions or shipping offers. • We do not offer price matches or sale adjustments on items from outlet, flash sale, auction, club, or regional and non-U.S.-based retailers, as well as "marketplace" prices from third-party sellers. • We do not process automated price matching or price adjustment requests generated by third-party services. • Items sold through a Cat Footwear Marketplace seller are not eligible for price matching or price adjustments. • We will only make one price adjustment per item. • Price adjustments will be credited back to the original form of payment used to purchase the item.